Terms of service
1. Store Operator and Scope
These terms govern purchases and use of https://kestrelwoodhousewares.com, operated by KESTRELWOOD HOUSEWARES LLC, 1252 Oak St, Bowling Green, KY 42155, United States. Contact support@kestrelwoodhousewares.com or +1 (201) 675-5893.
Our Return and Refund Policy, Shipping Policy, Payment Policy and relevant product descriptions form part of the information provided for a purchase. Our Privacy Policy and Cookie Policy describe personal-information practices. If a general term conflicts with a specific product commitment or an applicable mandatory consumer right, the specific commitment or mandatory right takes priority.
2. Eligibility and Permitted Use
You must have the legal capacity to make a purchase and use an authorized payment method. Provide accurate order and contact information. Do not use the store for unlawful activity, fraud, security attacks, unauthorized access, interference with services or infringement of others' rights. If an account is available and you use it, keep access credentials secure and report suspected unauthorized use.
3. Products and Descriptions
We sell bathroom organization products and household cleaning tools. Refer to each listing for dimensions, materials, colors, included parts, compatibility and care instructions. Images can show toiletries, cleaning liquids, furnishings or accessories that are not included; the listing identifies the supplied contents. Multi-piece sets are sold as the described set, not as independently selectable pieces unless expressly stated.
Screen settings and lighting can affect color appearance. This does not excuse incorrect materials, missing components, materially incorrect dimensions or goods that materially differ from their description. Before ordering, check available cabinet or drawer space, handle clearance and mounting-surface compatibility.
4. Ordering, Payment and Availability
Prices are in U.S. dollars. Applicable sales tax and the final order total are displayed at checkout. Standard shipping is free in our supported delivery area, without a minimum purchase. We do not add handling fees or delivery surcharges for that service.
Payment is collected when an order is placed, subject to authorization and fraud checks. An automated acknowledgment confirms receipt of the order; it does not mean the goods have shipped. If we cannot fulfill an order because of stock availability, a material listing error or another issue, we will contact you and provide the appropriate cancellation, refund or other agreed resolution. We will not charge an increased price after purchase without your agreement. You may decline a proposed correction and receive a refund for the affected unshipped goods.
We may refuse an unauthorized or fraudulent transaction for a legitimate reason. If payment was collected for an order we cancel, we refund it rather than retain payment for unshipped goods.
5. Processing and Delivery
Processing normally takes 1-3 business days, followed by estimated transit of 5-8 business days. The combined normal estimate is 6-11 business days. Business days exclude weekends and U.S. federal holidays. The order cutoff is 5:00 p.m. U.S. Central Time on business days; orders after cutoff or on non-business days enter the processing schedule the next business day. A pre-cutoff order is not a same-day shipment guarantee.
We deliver to the contiguous 48 U.S. states and Washington, D.C. We do not currently deliver to Alaska, Hawaii, U.S. territories, international addresses, P.O. Boxes or APO/FPO/DPO addresses. Carrier selection depends on the order and delivery address; we do not promise a particular carrier.
Delivery estimates are not permission for indefinite delay. If we cannot ship within the promised timeframe, we will provide the legally required notice, delay options and full, prompt refund for affected unshipped merchandise where required. The Shipping Policy explains tracking, delivery problems and address corrections. A delivery scan does not automatically defeat a valid non-receipt claim.
6. Returns, Cancellations and Warranty
Our Return and Refund Policy provides a 30-calendar-day voluntary return period from delivery, return-mailing instructions, cost allocation and a one-year limited warranty. For ordinary returns, inspection occurs within 5 business days of receipt, followed by refund initiation within 5 business days of approval. Shorter legal deadlines take priority.
Non-quality returns are subject to condition and hygiene requirements and customer-paid return postage. We cover necessary shipping for approved defects, delivery damage, missing included parts and incorrect items. No restocking or refund-processing fee is charged and original free standard shipping is not deducted. Non-quality exchanges use return-and-reorder. The full written warranty is available in the Return and Refund Policy before purchase.
Contact us promptly for cancellation or changes before processing or shipping. Later changes cannot be guaranteed. These operational limits do not restrict statutory delay-cancellation rights.
7. Intended Use and Product Care
Use products for their intended household purpose and follow supplied instructions. Adhesive shelves require suitable surfaces and correct installation. Cleaning tools must be appropriate for the surface; test in an inconspicuous area where needed. Do not treat a shelf, mop handle or duster as a support, climbing aid or load-bearing safety device. Keep tools and small parts out of children's reach. Do not mix cleaning chemicals or assume chemicals are included with a tool. Stop using a damaged or potentially unsafe item and contact us.
Normal wear does not extend the commercial warranty to indefinite replacement of consumable parts. This does not exclude manufacturing defects in those parts or other applicable rights.
8. Intellectual Property and Submissions
Store text, photographs, graphics and branding are owned by us or used with permission and are protected by applicable law. Personal shopping use does not grant permission for commercial reproduction. Manufacturer and payment-provider names belong to their respective owners; references do not imply an endorsement.
When you send support messages or images, provide content you are entitled to share. We use it to respond, assess claims and administer the transaction as described in our Privacy Policy. Sending support content does not grant us a general right to use your name or images in advertising.
9. Shopify and External Services
Our storefront is hosted by Shopify. Shopify processes information for operating the store, checkout, payment, security and platform services. Depending on enabled Shopify features, information may also be processed for Enhanced Services such as analytics, personalization and advertising based on interactions with this store, other merchants and Shopify. See our Privacy Policy, https://www.shopify.com/legal/privacy/consumers and https://privacy.shopify.com for information and choices.
External links and independent payment services have their own terms and privacy notices. We remain responsible for commitments we make as the seller and do not transfer those responsibilities to a carrier or platform.
10. Responsibility and Applicable Rights
We aim to provide accurate information and a functioning store, but temporary errors or outages can occur. We will address errors affecting an order and provide remedies required by our policies and applicable law. We do not disclaim the express one-year limited warranty, shorten implied warranties, or exclude liability or consumer remedies that cannot lawfully be limited, including applicable responsibility for defective products, fraud or misconduct. These terms do not impose mandatory arbitration or waive access to remedies available under applicable law.
11. Governing Law, Changes and Contact
Kentucky law governs these terms to the extent applicable, without depriving consumers of mandatory protections that apply in their state. No clause requires a consumer to waive a forum or remedy protected by law. Contact us first if you wish to resolve an order issue; this does not limit lawful complaints or payment disputes.
Changes apply prospectively and will not reduce the rights or commitments for an order already placed. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
KESTRELWOOD HOUSEWARES LLC
support@kestrelwoodhousewares.com | +1 (201) 675-5893
1252 Oak St, Bowling Green, KY 42155, United States