Refund policy
KESTRELWOOD HOUSEWARES LLC
Website: https://kestrelwoodhousewares.com
We offer a 30-day voluntary return period for eligible bathroom organization products and household cleaning tools purchased directly from kestrelwoodhousewares.com.
Standard outbound shipping is free within our supported delivery area. Free shipping does not include return postage for change-of-mind or other non-quality returns. We cover necessary return and replacement shipping for approved product defects, delivery damage, missing included parts or incorrect items caused by an error on our part.
1. Return Window
Contact us within 30 calendar days after delivery to request a return. If items arrive separately, each item's return period begins on its own delivery date. After authorization, send the return within 14 calendar days, following the instructions we provide. Contact us if you need help meeting that mailing deadline. These voluntary-return deadlines do not limit any longer warranty coverage or rights under applicable law.
2. Conditions for Non-Quality Returns
For a change-of-mind return, goods must be clean, undamaged, unwashed and in their original condition, with all supplied parts and accessories. You may open the packaging and reasonably inspect the item. Opening the box alone does not make an item ineligible.
Actual cleaning use is different from inspection. Used toilet brushes, cleaning brushes, microfiber cloths, mop pads and duster sleeves are not eligible for a change-of-mind return. Soap dispensers must not have been filled, and storage products must not have been installed or used beyond reasonable inspection. Do not apply adhesive mounting plates or remove their protective backing merely to inspect an item. These restrictions do not prevent a claim for a defect, delivery damage, missing parts or an incorrectly supplied item.
Return sets complete, including applicable baskets, hooks, unused mounting plates, removable trays, dividers, handles, cleaning heads, cloths, pads and replacement sleeves. Use the original packaging where possible or suitable protective packaging if it is unavailable. Original packaging is not an absolute condition for reporting a defective or damaged item.
3. Requesting a Return
Email support@kestrelwoodhousewares.com or call +1 (201) 675-5893 before mailing a return. Provide:
- Your order number or other proof of purchase.
- The product name and quantity involved.
- The reason for the return or claim.
- For a defect, damage, missing part or incorrect item, photos of the item, packaging and shipping label if reasonably available.
If photos are unavailable, contact us so we can discuss another reasonable assessment method. A video is not mandatory.
We aim to respond within 1-3 business days. We will provide return authorization, packing instructions and a prepaid label where applicable. An unauthorized shipment may take longer to identify and process, but this does not remove rights under applicable law.
4. Return Address
After receiving instructions, mail the return to:
KESTRELWOOD HOUSEWARES LLC
1252 Oak St
Bowling Green, KY 42155
United States
Include your order number and return authorization details inside the parcel. Secure detachable components and protect the contents against movement or leakage. Keep your mailing receipt and tracking details. This address is used for shipping and authorized mailed returns; we do not offer customer visits, collection or in-person returns.
5. Shipping Costs and Fees
For approved defects, delivery damage, missing included parts or incorrect items, we pay necessary return shipping when a return is required and provide a prepaid label. We also pay shipping for an approved replacement. Contact us before buying return postage. If we approve another method in writing, we will explain how the agreed postage costs will be covered.
For change-of-mind or other non-quality returns, you arrange and pay return postage. This includes ordering the wrong item or deciding that a product's size, color or design does not suit your needs. Postage paid for these non-quality returns is not reimbursed.
We do not charge restocking fees or refund-processing fees. We do not deduct the original free standard delivery cost from an approved refund. Refunds reflect the amount actually paid for the eligible item after discounts, together with its associated refundable sales tax.
6. Defective, Damaged, Incomplete or Incorrect Orders
Inspect your order after delivery and contact us promptly if something is wrong. Retain the item, packaging and shipping label where possible until we provide instructions. Stop using an item if it appears unsafe.
For an approved claim, you may choose a refund or replacement, subject to replacement availability. If a suitable replacement is unavailable, we will provide a refund. We will not require store credit instead of an approved refund. If no return is needed, we will confirm that in writing. We do not require a customer to mail a used or contaminated cleaning tool without first receiving appropriate handling and packing instructions.
Photographic lighting or screen settings can affect how colors appear, but this does not excuse an incorrect color, incorrect material, missing component or item that materially differs from its description.
7. Inspection and Refund Timing
We will inspect a returned item within 5 business days after receiving it and notify you of the outcome. After approval, we will initiate the refund to your original payment method within 5 business days. Inspection and refund initiation may therefore take up to 10 business days after receipt of the return.
Your bank, card issuer or payment provider may need additional time to post the funds. Contact us for a refund confirmation or help checking its status. Where a return is not required, we will initiate an approved refund within 5 business days after confirming the resolution.
For partial-order returns, we refund the eligible returned items and their associated refundable tax. If a return does not meet the conditions, we will explain the reason and discuss next steps. Any shorter deadline or other remedy required by applicable law takes priority.
8. Exchanges
Quality-related claims may be resolved by replacement or refund as described above. For a non-quality exchange, return the eligible original item for a refund and place a new order. The price and availability at the time of the new order apply.
9. Cancellations and Address Changes
Contact us as soon as possible if you need to cancel an order or change its delivery details. We can accept a request before the order enters processing or ships. Once processing begins, cancellation, changes or interception cannot be guaranteed. If an order has shipped, the return procedure generally applies.
For a confirmed cancellation, we will initiate an original-payment refund within 5 business days, subject to any shorter legal deadline.
If we cannot ship within the stated processing timeframe, we will notify you, explain the revised shipment timing if known and offer the option to accept the delay or cancel the unshipped merchandise for a full, prompt refund as required by law. Ordinary cancellation restrictions do not limit these delay-related rights.
10. Missing Deliveries
If tracking shows delivery but you cannot locate the package, check the delivery area and contact us. We will help investigate with the carrier and assess the appropriate resolution. A delivered tracking scan alone does not automatically determine the outcome of a missing-package claim.
11. One-Year Limited Warranty
Warrantor: KESTRELWOOD HOUSEWARES LLC, 1252 Oak St, Bowling Green, KY 42155, United States; support@kestrelwoodhousewares.com; +1 (201) 675-5893.
For the original retail purchaser, our limited warranty covers defects in materials and workmanship in products purchased directly from kestrelwoodhousewares.com for one year from delivery, under normal intended household use. No separate registration or additional purchase is required. Keep your order confirmation or other proof of purchase.
Contact us with your order details and a description of the problem. Photos may help where reasonably available, but another reasonable assessment method can be arranged. We will explain any inspection or return requirements before you send an item. We pay necessary return postage and replacement delivery for approved covered claims.
For a covered defect, we will arrange a replacement or refund as agreed with you. If a suitable replacement is unavailable, we will refund the amount actually paid for the affected item and its associated refundable sales tax. We will not require store credit. The inspection and refund timelines in Section 7 apply, subject to applicable law.
This warranty does not cover normal consumption or wear, such as bristle wear, cloth or mop-pad wear, duster-sleeve wear, or gradual squeegee-blade wear. It also excludes accidental damage, misuse, unsuitable mounting surfaces, incorrect installation, improper care or modification, but only to the extent that these caused the problem. A manufacturing defect is not excluded simply because a component is a wear part, and installation or servicing by another person does not exclude unrelated defects.
This is not a one-year change-of-mind return period. We do not disclaim or shorten implied warranties or exclude remedies available under applicable law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
12. Contact and Business Days
KESTRELWOOD HOUSEWARES LLC
Website: https://kestrelwoodhousewares.com
Email: support@kestrelwoodhousewares.com
Phone: +1 (201) 675-5893
Address: 1252 Oak St, Bowling Green, KY 42155, United States
Customer service: Monday-Friday, 9:00 a.m.-5:00 p.m. U.S. Central Time, excluding U.S. federal holidays. Central Time observes CST (UTC-6) or CDT (UTC-5) as applicable. Our target response time is 1-3 business days. Business days exclude Saturdays, Sundays and U.S. federal holidays.
Nothing in this policy limits rights that cannot lawfully be excluded. Policy changes will not reduce the rights offered for an order already placed.