Shipping policy
1. Delivery Area
We offer standard delivery to the contiguous 48 U.S. states and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, international addresses, P.O. Boxes or APO/FPO/DPO military addresses. Please provide a complete physical street address supported by the carrier.
2. Shipping Charges
Standard outbound shipping is free throughout our supported delivery area, with no minimum order. We do not add standard-delivery, handling or remote-area shipping surcharges within that area. Applicable sales tax is separate from shipping and is displayed at checkout before payment. No expedited shipping service is promised unless expressly offered at checkout.
Free outbound shipping does not mean free non-quality return postage. Customers pay change-of-mind return postage; we cover necessary shipping for approved defects, delivery damage, missing included parts or incorrectly supplied goods, as explained in the Return and Refund Policy.
3. Business Hours, Time Zone and Cutoff
Business hours are Monday-Friday, 9:00 a.m.-5:00 p.m. U.S. Central Time, excluding U.S. federal holidays. Central Time follows CST (UTC-6) in standard time or CDT (UTC-5) during daylight saving time.
The daily order cutoff is 5:00 p.m. Central Time on business days. Orders placed after cutoff, on weekends or on U.S. federal holidays enter the processing schedule the next business day. Orders received before cutoff enter the current business day's processing schedule but are not guaranteed to ship that day.
4. Processing and Transit
Order processing: 1-3 business days.
Estimated transit after carrier handoff: 5-8 business days.
Normal combined processing and transit estimate: 6-11 business days.
These periods are consecutive, not overlapping. Transit begins after shipment, rather than when payment is collected. Business-day calculations exclude Saturdays, Sundays and U.S. federal holidays. Payment is collected at order placement. If payment authorization or address information needs attention, we will contact you rather than leave the order on hold without explanation.
5. Dispatch Location and Carrier
Our company, dispatch and authorized mailed-return address is:
KESTRELWOOD HOUSEWARES LLC
1252 Oak St
Bowling Green, KY 42155
United States
We select a carrier and service appropriate to the order and destination. A specific carrier is not guaranteed. We provide shipment confirmation and tracking details once available. Tracking can require time to reflect the carrier's first scan; a label-created notice alone is not confirmation that a parcel has been physically handed over.
6. Multiple Parcels
An order may be sent in more than one parcel. We will provide the available shipment information, and standard shipping remains free. Separately delivered items have separate 30-day return periods starting on their own delivery dates.
7. Delays and Unshipped Orders
If we learn that we cannot ship within the stated processing period, we will notify you within the required time, explain the revised shipment date if known and offer the choice of accepting the delay or canceling affected unshipped merchandise for a full, prompt refund. If we cannot fulfill the order, or required agreement to a delay is not obtained, we will cancel and refund as required by law. We do not replace a required refund with store credit.
For confirmed cancellations, we initiate refunds within 5 business days, subject to any shorter legal deadline. Bank or payment-provider posting time can be additional. Weather, carrier disruption or other transit events can affect arrival; they do not automatically eliminate our responsibility to investigate and provide the appropriate remedy.
8. Address Corrections and Delivery Problems
Check your address, unit number and contact details before ordering. Contact support@kestrelwoodhousewares.com promptly for corrections. Changes are possible before processing or dispatch; once processing begins, changes or interception cannot be guaranteed. We will explain any available options before arranging a further service. We do not impose an automatic penalty for a returned parcel without reviewing the circumstances.
If a parcel is delayed, damaged, lost, returned to sender or marked delivered but not found, contact us with the order number and tracking details. For non-receipt, check the delivery area and household members where appropriate. We will help investigate with the carrier. A delivered scan alone does not automatically resolve a claim. If damage is apparent, retain the goods and packaging where safe and send photos if reasonably available; a video is not mandatory.
We will assess refund, replacement or other appropriate arrangements based on the findings, our policies and applicable rights. We do not require you to recover compensation from a carrier as the only route to obtaining a remedy from us.
9. Contact
KESTRELWOOD HOUSEWARES LLC
Website: https://kestrelwoodhousewares.com
Email: support@kestrelwoodhousewares.com
Phone: +1 (201) 675-5893
Address: 1252 Oak St, Bowling Green, KY 42155, United States
Target customer-service response: 1-3 business days.