Privacy policy

KESTRELWOOD HOUSEWARES LLC ("Kestrelwood Housewares," "we," "us" or "our") operates https://kestrelwoodhousewares.com. This policy explains how we collect, use, disclose and retain personal information when you visit our store, place an order, contact us or request after-sales support.

1. Information We Collect and Where It Comes From

Depending on your interaction with the store, we collect:
- Contact and identifying information: name, email address, telephone number, delivery address and billing address.
- Purchase and transaction information: products ordered, order identifiers, amounts, discounts, sales tax, payment status, delivery records, returns and warranty history.
- Payment-related information: payment providers process the credentials you submit at checkout. We generally receive payment status, payment method, transaction references and limited payment identifiers rather than full card numbers or card security codes.
- Account information if you create or use an account, including account identifiers and preferences.
- Communications: messages and information you supply for customer support, including photographs provided for a return or product claim.
- Technical and usage information: IP address, device and browser information, cookie identifiers, pages visited, referral details and interactions, depending on the platform features and privacy choices in effect.

Information comes directly from you, from your interaction with the website, and from Shopify, payment services, shipping carriers and other providers involved in fulfilling your order or operating the store. We do not ask you to email passwords, complete payment-card details, government identification or unrelated sensitive information to customer support.

2. How We Use Information

We use information to operate the storefront, process payments and orders, arrange shipment, communicate order updates, answer questions, manage returns and warranty claims, maintain business records, detect fraud, secure and troubleshoot the site, understand and improve the shopping experience, comply with legal obligations and resolve disputes.

Providing information needed for payment and delivery is necessary to complete an order. Giving us an email address or phone number for an order does not itself authorize unrelated promotional email or SMS messages. We do not routinely use customer information for profiling decisions that produce legal or similarly significant effects.

3. Shopify and Other Recipients

Our store is hosted on Shopify. Shopify processes personal information for hosting, checkout, payment, administration, security and other platform services. We disclose information reasonably necessary for services to payment processors, shipping carriers, fulfillment providers, technical providers and customer-support providers. We may disclose information to professional advisers, authorities when legally required, or parties to a business transaction with appropriate protections.

Shopify may process information for its own services and purposes. If Shopify Network Intelligence or other Enhanced Services are enabled, information about activity in our store may be combined with activity involving other merchants and Shopify to provide analytics, personalization, advertising and other services. This description does not represent that every optional feature is enabled. Shopify and other providers may process information in the United States and other countries where privacy laws can differ.

Shopify's Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers
Shopify Privacy Policy: https://www.shopify.com/legal/privacy
Shopify privacy controls: https://privacy.shopify.com

These notices supplement our policy and do not replace our responsibilities for our own information practices.

4. Advertising, Analytics, Marketing and Reviews

We have not enabled merchant-added Google Analytics, Meta or TikTok advertising trackers, promotional email or SMS campaigns, or a third-party review application. Order confirmations, shipping updates and customer-support messages are transactional communications rather than marketing subscriptions.

This does not mean the website uses no cookies or technical measurement. Shopify, checkout and payment services can process technical information for operating the store, fraud prevention, security and other purposes described in their notices and our configuration.

We do not sell customer contact lists for money. Optional platform advertising or data-sharing features may be treated as a "sale," "sharing" or "targeted advertising" under certain state laws even without payment. The applicability depends on actual data practices and enabled features. You can request an opt-out through the contact methods below and through any data-sharing opt-out controls displayed on the store. To make choices about Shopify's own processing, visit https://privacy.shopify.com. We will provide required notices and choices before introducing materially different practices.

5. Retention

We retain information for as long as reasonably necessary for the purposes described in this policy. Factors include order fulfillment, return and warranty periods, accounting and tax requirements, security, fraud prevention, disputes and other legal obligations. Different categories may have different retention periods. When retention is no longer necessary, we delete, anonymize or otherwise dispose of information, subject to legitimate backup and legal requirements.

6. Privacy Rights and How to Exercise Them

Depending on your location, applicable law and its coverage thresholds, rights may include access, a portable copy, correction, deletion, opt-outs from sale, sharing or targeted advertising, and limits on certain sensitive-data uses or profiling.

Email support@kestrelwoodhousewares.com with the subject "Privacy Request," call +1 (201) 675-5893, or write to the address below. Specify the request and provide enough information to locate the relevant account or transaction. For covered advertising-related data uses, you may request: "Opt out of sale, sharing and targeted advertising." We use reasonable verification proportionate to the request. An authorized agent may act where permitted, subject to reasonable proof of authority and any required verification.

We respond within applicable legal deadlines and explain any permitted extension or refusal. Some information may be retained for transactions, legal obligations, security or other permitted reasons. We will not unlawfully discriminate against you for exercising a privacy right.

If we decline a request, you may appeal through the same email address with the subject "Privacy Appeal." We will review it and provide the response and further complaint information required by applicable law.

Where required, we give effect to recognized universal opt-out signals such as Global Privacy Control for covered sale, sharing or targeted advertising. A signal may apply to the browser or device transmitting it; other requests may require additional steps. General browser "Do Not Track" settings are not necessarily equivalent to Global Privacy Control.

7. Cookies and Security

See our Cookie Policy for browser, platform and store privacy choices. Blocking essential cookies can affect shopping, accounts and checkout. Cookie controls do not delete records needed for a completed transaction.

We use reasonable administrative, technical and organizational safeguards appropriate to the information involved. No internet transmission or storage system is completely secure. Report a suspected security issue promptly and do not send payment-card security codes or passwords to support.

8. Children

Our store is intended for adult purchasers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has supplied personal information, contact us so we can assess and address it. Purchasers must have legal capacity to enter a transaction.

9. External Websites and Policy Changes

External websites and independent payment services have their own practices. We may update this policy to reflect changes in operations or legal requirements and provide additional notice or obtain consent when required. Continued browsing does not replace affirmative consent where the law requires it. Contact us to request information about a policy change affecting your data.

10. Privacy Contact

KESTRELWOOD HOUSEWARES LLC
Website: https://kestrelwoodhousewares.com
Email: support@kestrelwoodhousewares.com
Phone: +1 (201) 675-5893
Mail: 1252 Oak St, Bowling Green, KY 42155, United States
Customer service: Monday-Friday, 9:00 a.m.-5:00 p.m. U.S. Central Time, excluding U.S. federal holidays. Target response: 1-3 business days. Statutory privacy-response deadlines apply separately.